Steve Coven

Cash flow – it’s the lifeblood of your small business. You need clients to pay you so you can pay for a variety of items like equipment and and keep things humming right along financially. But where do you turn when invoices aren’t paid promptly? If you think about obtaining a standard loan or credit […]

In a world where you’re constantly on the go from job to job, project to project, having a method of communication like email to keep your customers instantly in the loop can seem like the greatest technological invention since the computer or smartphone itself. But did you ever think how the smallest of missteps in […]

You’ve had your prices at a certain level for a while now and with a new year, you’ve been thinking about – gulp – raising them. But if you’re like many people in your position, you’re nervous about raising those prices even a little and a possibly uncomfortable conversation with customers – especially if they’re […]

Steve Coven and Mike Ripp were on the radio Sunday, January 11th, speaking about the tub refinishing business. They were guests on Get Down to Business with Shalom Klein on WIND-AM 560. They spent time talking about NAPCO’s supply business as well as their successful training classes. Shalom Klein is very much interested in job […]

So you have a website for your business that isn’t that complicated. It tells visitors what you do, hopefully some examples of good results and how to get in touch with you. Nothing fancy but it gets the job done as far as communicating the most important elements, right? Well, what would it mean to […]

NAPCO is coordinating a food drive for the Niles Township Pantry. NAPCO will collect food through December 18th. The pantry needs all dry and canned food as well as paper products and baby items. NAPCO employees volunteered at the pantry earlier this year and are now helping out with a food drive. The Niles Township […]

According to the 4th annual Success Study by The Hartford on small business owners, there appear to be fewer owners in 2014 who are concerned about economic issues outside of their control such as slow economic growth, taxes and healthcare costs compared to when owners answered the question in 2012. This greater sense of comfort […]

Since 2008, getting a home isn’t as easy as it used to be. Thanks to the financial crisis that year, mortgage lenders in response have tightened their restrictions for prospective homebuyers with less than stellar credit. Consequently, even with mortgage rates being very low, consumers with lower credit have often seen a roadblock from lenders […]

You like to think of yourself as a customer service master. You’re someone who’s always there to answer every last customer question. Phone call for you? No problem. Emails later at night? Sure thing. Even that customer who loves to chat with you when a job wraps up when you’ve got another job to get […]

In the most recent release of its home price index, the Federal Housing Finance Agency showed that the prices of U.S. homes rose only .8% in the second quarter of 2014. That’s important because while that’s the 12th quarter in a row that we’ve seen a home price increase, it suggests that compared to the […]